Job Description

Housekeeping Manager

We are seeking a dynamic Housekeeping Manager to join our team who preferably also resides in the Washington DC Ward 1 Area. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. This is a fast-moving business, our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is a team player and detail-oriented is a must to ensure a uniquely brilliant service experience for our guests. The Housekeeping Manager will report directly to the Director of Housekeeping.

The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood.

From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay it's a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door. At the LINE DC you have a unique opportunity to work in a beautiful, vibrant space deeply connected to the Adams Morgan community and to play a defining role in shaping its next chapter. At The LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new.

Essential Functions…

1. Must be courteous and gracious, maintaining a professional demeanor at all times
2. Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
3. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
4. Maintain "open door" communication with employees
5. Inspect all arriving hotel rooms, public spaces, exteriors and back of house daily and make necessary adjustments
6. Notify Maintenance Department of any rooms that need to be placed out-of-order for maintenance concerns
7. Monitor housekeeping staff to ensure early room cleanliness for prompt check in
8. Ensure Associates are briefed on daily needs
9. Respond appropriately to guest complaints
10. Implement and enforce appropriate service recovery guidelines in order to ensure total guest satisfaction
11. Possess a thorough understanding of the Property Management System
12. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
13. Determine appropriate staffing levels for forecasted business and schedules employees accordingly
14. Implement process for providing employees with customer service, technical and safety training on an ongoing basis
15. Schedule and regularly conduct routine inspections of the guest rooms, corridors and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company
16. Supervise the laundry operation (and/or outsourced relationship)
17. Monitor assigned departments with compliance to safety standards
18. Coordinate room availability with the Front Office Manager
19. Monitor and develop employee performance to include, but not limited to, providing supervision, conducting counseling, evaluations, setting annual goals and delivering recognition and reward
20. Ensure that current information on rates, packages and promotions is available for housekeeping knowledge
21. Anticipate low occupancy periods and coordinate blocking of rooms with Front Office Manager to maximize labor costs, deep cleaning and maintenance of rooms
22. Establish par levels for supplies, linen, uniform and equipment
23. Complete requisitions to replenish shortages or additional items needed for the anticipated business and balancing check book
24. Ensure that work is accurate, thorough, and to the standards of the Executive Housekeeper and the company
25. Develop actions plans to correct any deficiencies
26. Ensure staff understands their job expectations before holding them accountable
27. Seek to understand the guest and internal customer and meet the needs of both the customer and the company
28. Maintain awareness of documentation needed and retained in employee files
29. Be familiar with all safety and emergency procedures including OSHA requirements
30. Attend relevant meetings

Core Competencies

1. High School diploma or general education degree (GED)
2. Three (3) years related experience in hospitality or service industry preferred
3. Strong communication skills
4. Collaborative spirit
5. Ethical Conduct
6. Computer Proficiency: Microsoft Office, Opera PMS
7. Positive Attitude
8. Eye for Detail
9. Problem solving abilities

The LINE is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Work Perks…

• Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
• Referral bonus + competitive compensation
• Career development
• Flexible work schedules
• Discounted family rates
• Family meals
• Two weeks' vacation, 10 Holidays and much more

Compensation: $65,000.00 - $70,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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