Job Description

Housekeeping Manager

The Olympic Club, a private member athletic and country club in San Francisco, seeks a Housekeeping Manager for our City Clubhouse. At The Olympic Club, our members enjoy 2 campuses, 19 sports, world-renowned golf courses, exceptional social and athletic programs as well as 18 hotel rooms and 5 Food & Beverage outlets. Our City Clubhouse is located one block from Union Square and within easy walking distance of the Powell Street BART station. Our Lakeside Clubhouse sits next to the ocean on the border of San Francisco and Daly City.

The Housekeeping Manager is a high-profile member service position whose primary responsibilities are to oversee a housekeeping department of approximately 20 employees in a 61,330 square foot clubhouse that includes, two food and beverage outlets, multiple banquet spaces, men's and women's locker rooms, two pools, and a fitness area, this position will supervise housekeeping services for the City Clubhouse as well as the set up and breakdown of banquet events.

Areas of Responsibility:

Inspect & maintain cleanliness throughout the Clubhouse including but not limited to:

Locker Rooms, F&B outlets, Public Rooms, Hallways, Meeting Rooms, Rest Rooms, Fitness Areas, Pool, Offices, Golf Shop, Golf Course Restrooms, Tennis Clubhouse, etc.

Duties Include but Are Not Limited To the Following:

• Daily Oversight, training and management of staff in the Housekeeping department which includes Porters/Housepersons, to ensure cleanliness and maintenance standards are maintained at all times and rooms are properly set up for events. Ensure member service standards are met and employee concerns are addressed, resolved or communicated to the appropriate Department Head for follow up and resolution. Ensure compliance with all federal, state and local laws, club policies and procedures, house rules and union contracts.
• Housekeeping: Train, supervise, and ensure standards are met for all staff on various housekeeping duties and responsibilities, inspect all areas of the club on a rotating basis throughout shifts, conduct inventory, order and maintain proper par for all Housekeeping supplies and linens, assist in scheduling, time off requests, bids, etc. Coordinate work orders with Engineering Departments, confirm requests, and make sure work orders are completed.
• Set up and Break Down of Meeting Rooms: Address & maintain cleaning standards at all times & guide staff to efficiently clean between service periods. Read & interpret BEO's & floor plans to execute correct room set ups in a timely manner. Ensure that all Food & Beverage outlets are properly cleaned and maintained including the A la Carte, Banquet and Meeting Rooms. Manage Housekeeping staff for set ups for all special events, banquets, meetings, etc.
• Assist members and guests with requests. Field member concerns to reach a resolution, complete incident reports regarding safety and security, including lost/found, accidents, medical incidents/emergencies and 911 calls. Assist in other Clubhouse operations management capacities on weekends, during vacation/sick/time off and when additional management assistance is needed based on business.
• This position requires regular, ongoing communication, coordination and collaboration with the Clubhouse management team and staff including status updates on assignments, projects and progress towards established goals/objectives.

Qualifications Required:

• Associates Degree, Bachelor's Degree or foreign equivalency in hospitality management or related field and /or previous experience in private clubs, hotels, restaurants, or related industry. This position is a mid-level management position.
• Fluent English oral and written communication skills, including report writing and incident documentation.
• Solid computer skills in MS Office, internet, Outlook, POS systems (Northstar).
• 3 years experience supervising or managing housekeeping or environmental services.
• Extensive knowledge of housekeeping standards and environmental services.
• Flexible schedule required. Must be able to work evenings and weekends, as well as mornings, afternoons and holidays as requested.

Qualifications Desired:

• Previous supervisory/management experience in a hospitality environment.
• Works well with a diverse group of employees.
• Succeeds as a role model for professional behavior and meeting Club standards including Strong problem-solving skills, solid decision making and good judgement.
• Willingness to learn, able to apply what is taught, improve upon it and teach others.
• Self-motivated, takes initiative in finding and presenting solutions. Team Player. 360-degree communicator. Strong organizational skills.
• Oral and/or written communication skills in Spanish or Tagalog desired.

Benefits:

• Health, dental, and vision insurance
• Life insurance
• Commuter benefit program
• Employee Assistance Program (EAP)
• Lunch and dinner provided daily
• The Olympic Club offers employees free golf on Mondays at our Lakeside campus and a variety of sports and social events for employees throughout the year

Interviews are by scheduled appointment only. All employment offers are pending satisfactory results from a background investigation and pre-employment drug testing. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

EOE M/F/D/V.

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